We want you to have a simple and pain free buying experience. But, we know you might have a few questions. On this page you'll find details about buying, shipping, checking order status, returns, and more.
| 1. |
What are the different shipping options you offer?
Parcel Post Shipments: The USPS gives an average delivery time of 7-10 days for Parcel Post, however this is only an average and it is not guaranteed. When Parcel Post is selected as the shi... |
| 2. |
Can I print stamps?
Label Universe is a blank label supplier for the USPS shipping application Click-N-Ship. Click-N-Ship allows the user to print Priority Mail and Express Mail postage. If you are interested i... |
| 3. |
Why are extra charges showing up on my credit card?
To guard against fraud, like most online retailers, we verify credit cards when they are entered in to make a purchase or when saving a card to your account. Some MasterCard, Discover and Am... |
| 4. |
What is the most economical quantity of Click-N-Ship labels I can order?
Currently the most economical quantity of Click-N-Ship labels are the 1,000 pack. It is possible to purchase multiple packs by placing them into your cart, however, there is no additional di... |
| 5. |
When I print a Click-N-Ship label, the margins do not line up.
Label Universe has worked closely with the USPS to make sure the margins line up for all users. The program does not allow you to change margins, and if something doesn't line up after verif... |
| 6. |
My labels aren’t printing properly, what can I do?
If your labels aren't printing properly there are a couple of things you can try - * When your print dialog box is displayed, select the button that says "Properties". There should be an ... |
| 7. |
When I print with my HP printer, the printing doesn't line up with my labels.
If you are having trouble with printing not lining up using your HP printer, we have a few suggestions that may help you. Keep in mind that every printer is different. After sending th... |
| 8. |
Why are there extra charges when I place my order?
The charges that you see during check out are the exact costs of what we pay for postage. All rates are based on the ship from zip code (which is 03086 where our shipping facility is l... |
| 9. |
How do I know which Word templates to use with your Laser and InkJet products and where do I find them?
To find the appropriate Word Templates to use with our products, you can find a download link on the product page when available for that particular label. You will also find a link to the c... |
| 10. |
What software do I need to print a Click N Ship Label?
Click-N-Ship can be used to pre-pay postage online and create a shipping label for Priority Mail or Express Mail that includes this pre-paid postage, free Delivery Confirmation, your return ... |
| 11. |
Can I place an order over the phone?
All orders must be placed online and paid for with a credit card. This is a completely automated service that calculates totals after all of the information is entered. All of our pricing c... |
| 12. |
I never received my package even though USPS tracking indicates it was delivered.
If your USPS tracking indicated your order has been delivered, check with the other individuals in your home, apartment or business to see if someone else has received your shipment. You may... |
| 13. |
Can I cancel an order after it's been placed?
Orders are processed and sent to our shipping facility almost immediately after the order has been placed. We strive to provide the fastest turn-around time possible which is something our c... |
| 14. |
Why is there adhesive on the entire sheet?
The reason for the entire sheet having adhesive is two fold - cost and performance. Although you may think that a full adhesive sheet would be more expensive, that is untrue. If the sheet wa... |
| 15. |
Do you print custom labels?
Yes we do print custom labels. Check out our custom label page and fill out the quote form that is provided. Once you submit the quote, we will contact you shortly to h... |
| 16. |
My printer is not printing.
Make sure the printer has power and is on-line. If you are using a manual printer sharing device, make sure the switch is set to activate the correct printer. Turn it off and on again to rei... |
| 17. |
What forms of payment do you accept?
Label Universe accepts the following credit cards: Visa, Master Card, Discover or American Express. |
| 18. |
I'm getting an error on the Shipping page, what should I do?
Try to clear out all field and retype your ship to address and if they auto fill clear the fields and re-enter your information. Also, the state abbreviation should only be 2 characters and... |