We want you to have a simple and pain free buying experience. But, we know you might have a few questions. On this page you'll find details about buying, shipping, checking order status, returns, and more.
| 1. |
Why are extra charges showing up on my credit card?
To guard against fraud, like most online retailers, we verify credit cards when they are entered in to make a purchase or when saving a card to your account. Some MasterCard, Discover and Am... |
| 2. |
Why are there extra charges when I place my order?
The charges that you see during check out are the exact costs of what we pay for postage. All rates are based on the ship from zip code (which is 03086 where our shipping facility is l... |
| 3. |
Can I place an order over the phone?
All orders must be placed online and paid for with a credit card. This is a completely automated service that calculates totals after all of the information is entered. All of our pricing c... |
| 4. |
Can I cancel an order after it's been placed?
Orders are processed and sent to our shipping facility almost immediately after the order has been placed. We strive to provide the fastest turn-around time possible which is something our c... |
| 5. |
What forms of payment do you accept?
Label Universe accepts the following credit cards: Visa, Master Card, Discover or American Express. |
| 6. |
I'm getting an error on the Shipping page, what should I do?
Try to clear out all field and retype your ship to address and if they auto fill clear the fields and re-enter your information. Also, the state abbreviation should only be 2 characters and... |
| 7. | Why did I receive an order confirmation for an order I didn't place? Have you received an email that looks similar to the example below? This is part of a well known email scam that has nothing to do with Label Universe or the USPS. Please do nothing with thi... |